Sep 29, 2009
Remember, you want to create a customer support strategy, not a Twitter strategy, for your clients.me (via katykelley)
So true. Blip’s support strategy includes Twitter, but also includes comprehensive e-mail support (via the excellent FogBugz), forums by Get Satisfaction and contextual inline help. Our support strategy also includes occasional IM, phone and in-person help as well.
This is why blip.tv is people.
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I'm a high school dropout, the long-term CEO of blip.tv and a former warblogger.
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