Mike Hudack is a tumblelog.

Sometimes, in a cab, especially after I get through the long dead stretch in the East Thirties, I’ll call and berate them. The folks at AT&T may not know how to build a cellular network, but they do know how to train their operators to remain unruffled (it is, perhaps, a legacy phone company skill, training operators). Try as I might, I can’t get an AT&T operator to admit they have had thousands of such calls like mine. Rather, what they want me to believe, believe in a way in which my own sanity seems at issue, is that I am the only one who has ever suffered so.